Privacy Policy

Lakewood Rides ("we," "us," or "our") is committed to protecting the privacy and security of our clients. Our core values include discretion and professionalism, and this extends to how we handle your personal information. This policy explains what data we collect, how we use and protect it, and your rights regarding that information.

1. Information We Collect

When you use our services or our website, we may collect the following types of information:

• Personal Identification Information: This includes your name, email address, phone number, and physical address, which you provide when filling out forms on our website or communicating with us.
• Booking and Trip Details: We collect information necessary to provide our transportation service, such as pick-up and drop-off locations, dates, times, passenger names, and special requests.
• Payment Information: For billing purposes, we collect payment card details or other payment-related information.
• Technical and Usage Data: We automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and the pages you visit. This is done through tools like Google Analytics to help us understand how our site is used and to improve our service.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide and Manage Our Services: We use your personal data to process your reservations, communicate with you about your bookings, and ensure our chauffeurs can provide you with a punctual and professional service. This includes fulfilling requests for services like airport transfers, corporate travel, or non-public school transportation.
• To Improve Our Website and Services: We use technical data to analyze website traffic, identify popular services, and make improvements to the user experience.
• For Communication: We may use your contact information to respond to your inquiries, send you service updates, or, with your consent, to send you marketing and promotional materials.
• For Security and Safety: We process information to ensure the safety and security of our clients and chauffeurs, and to prevent fraudulent activity.
• To Comply with Legal Obligations: We may use or disclose your information as required by law or in response to valid legal processes.

3. How We Store and Protect Your Information

We are dedicated to safeguarding your personal data. All information you provide is stored on our secure servers. We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse, including secure data transmission and access controls. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

4. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may, however, share your data with the following:

• Our Employees and Chauffeurs: We may share necessary booking details with our drivers to fulfill a service you have booked. For example, the driver needs your name, pick-up address, and contact information.
• Third-Party Service Providers: We may use third-party companies to process payments, manage our website, or perform other services on our behalf. These companies are only provided with the information they need to perform their specific functions and are obligated to keep your data confidential.
• Legal Authorities: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes or protect our rights.

5. Your Rights

You have certain rights regarding the personal information we hold about you. You have the right to request access to the data we have collected, to request correction of inaccurate information, and, under certain circumstances, to request the deletion of your data. To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. This includes Google Analytics, which helps us understand user behavior and improve our site. You can control cookie preferences through your web browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Lakewood Rides
848-525-3159
booking@lakewoodrides.com